Frequently Asked Questions

General

Can I revisit the course(s) after the completion?

All courses are presented with replay options or expiration rules. 
Please visit the description box of the course page for specific details. 

Will I get the certificate after attending an online event?

Yes. A Certificate of Attendance will be issued to the attendee after the event. 

Are any subtitles available for the courses?

Subtitles are available for certain courses and will be specified in the course description. 

Where can I find out the language of the course?

The language of the course will be specified in the course's description.

How to attend the online events on the platform?

Users must first register for the course on Matters Academy. 
By choosing the '繼續 Continue' option on the course page, users will be directed to the event. 

Does the platform have course reminders?

Course reminders will be triggered once users have enrolled on a course. 

How do I register for the courses? 

Courses can be registered online through the specific course page. 
If you encounter any problems in course registration, please email us at learn@matters.academy

Where can I find the courses that I have enrolled on?

All enrolled courses are displayed on your profile.

Whom can I contact if I have feedback on the courses or accessibility of Matters Academy's platform?

Course Feedback: Please leave your comment in the 'Discuss' section on the course page or complete the feedback form at the end of the course.
General Feedback: Please share your feedback through our contact form or email us at learn@matters.academy

Why some of the sections cannot be viewed or accessed after enrolment?

Some sections might be locked and will be released on a specific date by the tutor. Please look forward to the release date by checking the description on the course page.   

I have emailed Matters Academy but have not received a response. Is anyone there?

Please note that response times may be affected due to the high volume of emails we receive. We will contact you as soon as possible to ensure we resolve any issues. 

CESGF

How many attempts do I have for the quiz?

All users have 3 attempts to pass the quiz. 

Can I switch the language of the course?

The language of the course is fixed once users have chosen the course during enrolment. 

Are any subtitles available on the course? 

Only English subtitles are available for our CESGF course at the moment. Our team is currently developing the subtitles in other languages, which will be available to all users soon. 

How do I register for the course?

Users can register for the course in 3 simple steps:  
1. Choose the 'sign-up' option under the selective language of the course.
2. Fill in your bank details to complete the payment process.
3. Once payment has been completed, the course will be available on the users' profiles. 

What are the benefits of earning a CESGF certificate?

  • Gain foundation knowledge and skills to integrate ESG considerations in your life and career
  • Diversify your career profile and enhance your existing skillset to broaden your career opportunities

Will my certificate expire after a certain period of time?

The CESGF certificate does not expire.

How do I share my course certificate on social media?

Users can download the Certificate of Completion from Matters Academy's platform, and directly share on their social media platform by choosing the LinkedIn/ Twitter option.

How can I add the CESGF certificate to my LinkedIn profile?

A short tutorial video featured at the end of the course will provide users with instructions on how to add the certificate on their LinkedIn. 

Whom can I contact if I experience any issues?

Please share your feedback through our contact form or email us at learn@matters.academy

Whom can I contact if I have feedback on the course or accessibility of Matters Academy's platform?

Course Feedback: Please leave your comment in the 'Discuss' section on the course page or complete the feedback form at the end of the course.
General Feedback: Please share your feedback through our contact form or email us at learn@matters.academy